Operations Manager-Service Operations

Job ID 2023-1905
# of Openings
Location : Location


The Role 

As a Operations Manager, you will be responsible for managing a team of Operations Engineer and ensuring that the Network Monitoring & Proactive Monitoring operations are performed seamlessly. You will oversee the day-to-day operations of the Monitoring teams and work closely with other IT teams to ensure high-quality of service. You will also be responsible for implementing and maintaining service desk processes, procedures, and standards.  

You will oversee the employees are performing as expected. As a Senior Service Managers your are expected to make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service levels with clients.  

Skills and Experience 


  • Experience of Linux systems/server administration with exp in RedHat/CentOS, LVM, BASH, Icinga, Apache, Postfix, Linux Load Balancers  

  • Knowledge of infrastructure automation solutions (Ansible, Puppet, etc.)  

  • Familiar with Virtualization Platforms  

  • Experience in Routing, Switching & Firewall Technologies 

  • Experience in managing multi-vendor LAN & WAN environments 

  • Experience in managing outages, incident/problem management 

  • Experience in maintaining and supporting Firewalls – Cisco/Juniper/Fortigate devices 

  • Experience in managing multi-vendor, multi-domain platforms 

  • Experience in Linux based systems will be an added advantage 

  • You will have proven experience of: 

  • Successfully developing and grooming a team that can meet customer expectations, and that they are delivered on schedule and within budget. 

  • Prioritizing and responding to business and customers’ agreed service requirements while optimizing costs 

  • Motivating and promoting lean approaches such as automation and improvement initiatives while implementing, evaluating, and improving them. 

  • You will be expected to have: 

  • Capability of working closely with service/account management teams to ensure that all functions coordinate to deliver business strategy and outcomes.  

  • Excellent communication & good interpersonal skills, with the ability to build strong relationships with stakeholders at all levels 

  • Ability to manage multiple priorities in a fast-paced environment. 

  • Execution skills to translate strategy into delivery  

  • Leadership skills to engage, lead and manage a team through change 

  • You will have: 

  • ITIL Foundation certification is required, with additional ITIL certifications preferred. 

  • Excellent verbal and written communication and interpersonal skills, with the ability to build and maintain strong relationships with key stakeholders 

  • The ability to effectively manage team and projects, and inspire, coach and develop your team 


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