Quality & Governance Manager

Job ID 2023-1908
# of Openings
Location : Location


About RM
At RM we provide technology and resources to the education sector, supporting schools,
teachers and learners, with one goal, to improve education outcomes worldwide. What we do helps all levels of the industry, from preschool to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.


To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. 

Job Purpose

As the Quality & Governance Consultant you will be providing guidance to ensure delivery and oversight of effective frameworks for the ISMS, BCMS, and QMS.  You will be responsible for related audits and reviews and ensuring action resolution (internal, external and client driven) to ensure that business units understand issues and that remediation effectively mitigates information security risks.   


This will include key areas of: 

  • Risk management 
  • ISO compliance 
  • Management reporting 
  • Operational Governance 


To fulfil this role, the job holder will need to communicate across the Assessment and Technology business at all levels up to and including the senior leadership team.  Whilst not directly customer facing, success in this role will directly impact the quality of service delivered to our customers. 



ISO Compliance

  • Work with corporate governance to ensure Assessment and Technology Divisions continue to strengthen operations within the ISO 9001, 27001 and 22301 and retaining their joint ISO certification.
  • Ensure the required documentation and practices are adhered to across Assessment and Technology Divisions.
  • Ensure internal ISO audits are planned, carried out, and corrective action taken where required.
  • Represent Assessment and Technology Divisions in external ISO audits.
  • Monitor performance of the management systems and produce clear and measurable information to the board and management groups on relevant matters. 

Risk Management

  • Ensure the Assessment and Technology ISO compliance risk registers are managed in line with group and divisional risk management guidelines.


  • Work with our customer account teams to help them understand legal, regulatory, and contractual commitments that relate to security. This applies to the UK and other territories where RM Assessment operates.
  • Attend customer meetings from time to time to support the account team and provide security expertise.

Information Security Incident Log (ISILs) Management

  • Ensure that all ISILs within Assessment are followed up upon.
  • Conduct investigations, analysis and review following breaches of controls as appropriate.
  • Prepare recommendations for appropriate control improvements, involving other professionals as required.

Operational Governance

  • Support effective integration of processes across Assessment and Technology Divisions.
  • Chair governance meetings such as the ISF/BCF and ISILs review meetings.
  • Support ISO accreditation activity.


  • Maintain new joiner induction material related to the standards and records of training.

Bid and Security Support

  • Handle escalations from teams on security and business continuity issues
  • Assist with security questionnaires from our customers, and feed into the bid process where there are security requirements.


Knowledge, Skills & Experience

  • Working knowledge of ISO 27001, and preferably also 22301 and\or 9001
  • Self-motivated and able to work independently
  • Planning and organising, including the ability to appreciate urgency and the importance of tasks and to assist with effective prioritisation of the workload
  • Excellent attention to detail
  • Improvement focus, identifying process issues and suggesting changes to make existing processes, management information and performance management more effective
  • Excellent interpersonal and communication skills able to influence colleagues at all levels.
  • Ability to liaise effectively with other departments within Assessment and Technology Divisions
  • Ability to communicate up to Division SLT level
  • Proficient user of MS Office products (Excel, Word, PowerPoint, SharePoint)
  • Good presentation skills
  • IT Service Management knowledge such as ITIL, COBIT or MOF


What’s in it for you? 

At RM we recently introduced My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. 


RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. 


At RM we are committed to making the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com. 


As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. 


There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. 


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