At RM we provide technology and resources to the education sector, supporting schools, teachers and learners, with one goal, to improve education outcomes worldwide. What we do helps all levels of the industry, from preschool to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work.
As a Customer Retention Executive you will work as part of our newly formed Customer Contact Centre, your primary objective being to retain existing customers and maximize their long-term value to the organization. You will be responsible for engaging with customers considering their options at end of contract, addressing any concerns, and implementing strategies to encourage customer loyalty and upsell multi-year contracts. Your role will involve proactive communication, problem-solving, and negotiation to ensure customer satisfaction and achieve revenue goals.
Customer Retention & Upsell
Customer Feedback Analysis
Support for General Enquiries
The role and its responsibilities can be expected to evolve across time.
You will have experience of:
You will be:
You will have:
What’s in it for you?
At RM we recently introduced My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.
RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
At RM we are committed to making the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at email@example.com.
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus.
There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.