Training and Quality Leader

Job ID 2023-1920
# of Openings
Location : Location


About RM
At RM we provide technology and resources to the education sector, supporting schools,
teachers and learners, with one goal, to improve education outcomes worldwide. What we do helps all levels of the industry, from preschool to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.


To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. 


  • To effectively manage the team in a proactive manner, identifying and addressing any training and development needs developing a multiskilled QA team function
  • To develop in house training for all new starters and providing ongoing refresher training and providing regular feedback on quality. 
  • Acting on feedback, organise and deliver appropriate training courses
  • Monitor the effectiveness of training and quality assurance
  • Ensure that continuous improvement/best practice as well as effective team working is a priority
  • Engage ASM team to take more accountability for quality to develop a ‘right first time’ culture
  • Ability to be self-reliant, work under pressure and prioritise workloads for themselves and others
  • Excellent interpersonal skills, able to forge good working relationships at all levels of an organisation
  • Demonstrable ability to deliver results meeting KPIs, SLAs and OLAs
  • Ability to maintain quality output whilst demonstrating flexibility to changing demands and priorities in a high paced complex customer environment
  • Demonstrable ability to identify and deliver improvements to products and / or services
  • Ability to make informed decisions that directly affects business performance. Displaying good judgement in balancing the needs of the customer and RM
  • Excellent written and verbal communication with strong active listening and influencing skills
  • Attention to detail
  • Line management
  • Works autonomously
  • Mentoring
  • Elevated levels of judgement and decision making
  • Matrix management, taking full ownership
  • Considers the bigger picture and broader than their individual customer
  • Communicates proactively to all relevant stakeholders
  • Resilient in the face of challenges, pulling things together and driving to resolution
  • Able to hold difficult conversations with customers/employees within an operational remit
  • Management of stakeholders
  • Commercial awareness
  • Completing trends reviews


  • Experience in people management
  • Experience in developing and executing training programmes
  • Knowledge of various training methods including coaching, workshops, classroom training, mentoring and e-learning programmes
  • Ability to track the performance of training programmes, write reports and recommend strategies for improvement
  • Comfortable presenting with excellent communication skills
  • Strong sense of initiative with a creative approach to problem solving.
  • Excellent communication and leadership skills 


What’s in it for you? 

At RM we recently introduced My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. 


RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. 


At RM we are committed to making the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com. 


As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. 


There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. 


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