UX Designer

Job ID 2023-1941
# of Openings
Location : Location


About RM
At RM we provide technology and resources to the education sector, supporting schools,
teachers and learners, with one goal, to improve education outcomes worldwide. What we do helps all levels of the industry, from preschool to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.


To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. 

Job Purpose

Our mission as an assessment business is to enrich the lives of learners worldwide through the innovative use of technology.


We have an award-winning portfolio of products and services that deliver digital assessment solutions for organisations globally in the general qualification, professional qualification, and higher education sectors.


We are looking for a Mid-Weight UX Designer who has end-to-end UX skills in the product development lifecycle, and the versatility and adaptability to meet the needs of different project teams. You understand the principles of continuous discovery and product iteration, are comfortable with ambiguity, and have a strong bias for action. You actively seek out opportunities to conduct user research and gather data at all stages of the design process. You are known for your initiative, pragmatic approach to design, and expertise in balancing user needs with business objectives.


You will execute hands-on design for one or more products or innovation projects. You will advocate for and work to the design strategy across our digital assessment portfolio. You will think about how to improve the user experience in our current products and how we design customer journeys that link across our digital assessment portfolio. You will solve new challenges like how to create great experiences for innovative products at the early concept stage. You will collaborate with cross-functional teams of product managers, engineers, support teams, account teams, etc. to support them across all stages of the design process.


You will report directly to the Lead Designer and work closely with them to implement the design strategy. You will be part of the product, design, and innovation department, who work in cross-functional teams to design and deliver our products.


This is an exciting opportunity for someone looking to be part of an ambitious, purpose-led company looking to transform learning and assessment.


Main Responsibilities

  • Lead the design and prototyping of ideas and solutions, always focusing on user needs.
  • Plan and conduct user research and evaluation activities, turning raw research data into insights.
  • Work directly with customers and users to understand their needs and translate them into tangible solutions.
  • Collaborate with development and product teams to turn prototypes into working products.
  • Facilitate and lead workshops.
  • Produce design assets such as user journeys, workflows, personas, wireframes, and prototypes – and know which ones are right for the job
  • Engage with stakeholders to inform your design and to advocate for the value of great user experience.
  • Be an active member of the design community, sharing best practices and tools with the team and wider business.


Knowledge, Skills & Experience

You have proven experience working as a UX designer or product designer within cross-functional teams, taking a user-centric approach to design and collaborating effectively to build high-quality software products or services.

  • UX/Product design excellence
    • Laser focus on user centricity – you enjoy working directly with customers and users, and actively seek opportunities to do so.
    • Has generalist end-to-end UX skills.
    • Understand and use recognised design processes in your work, such as the Design Council double diamond, and can contribute on all stages.
    • Proficient in Figma or similar tools, and has experience in using and contributing to design systems.
    • Champion for accessibility.
  • Ownership of design
    • Comfortable leading on design activities across a range of different projects and with a high level of autonomy.
    • Proven experience adapting design approach to different project contexts.
    • Apply UX metrics and interpret data to gauge if product goals and objectives are being met.
  • Communication skills
    • Able to communicate the rationale, value, and next steps of designs.
    • Experience in presenting work at various stages of the design process to different levels within an organisation, and to non-design stakeholders.
    • Produce quality designs to communicate ideas, concepts, and solutions.
    • Can solicit, receive, and action feedback.
  • Collaborative, strategic approach
    • Proactively engage with internal stakeholders, teams and customers.
    • Attend monthly workshops for in-person collaboration and fostering strong working relationships.

Not sure you meet all the requirements? Apply anyway! The design team is growing, and we value diversity, aptitude, and a growth mindset. We invest in our designers, and will work with you to address any gaps and meet your career objectives.


While we’re looking for a generalist UX/product designer, you’ll get bonus points if you’re T-shaped and have expertise in one or more of the following:

  • UI and interaction design
  • visual design
  • content design
  • service design
  • creating design systems.

What we can offer you

  • Competitive salary depending on experience.
  • 25 Days Annual Leave (with an option to buy extra days).
  • Performance-related bonus scheme.

What’s in it for you? 

At RM we recently introduced My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. 


RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. 


At RM we are committed to making the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com. 


As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. 


There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. 


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